TimeOut British Airways The Travelers Nightmare - Will I See You Again? Should we have to chase?

TimeOut British Airways The Travelers Nightmare - Will I See You Again?

Should we have to chase the airline when they lose our luggage, consequently disrupt our travel plans and cause significant personal inconvenience as well as irrevocably and adversely affect and change the carefully prepared balance of the long awaited trip? Where and when does an anticipation of corporate responsivity begin to match or even exceed a reasonable customer expectation? TimeOutBritishAirways is divided into TEN parts and presented as an interim exploration of the events during and after flights from Manchester to Chicago on two British Airways flights in September 2017 and will be presented with an initial examination and an on-going analysis of the Business & Customer Support Culture of British Airways (Part of IAG).

Content will be published in both E-Book and PaperBack Format on Monday 5th Feb 2018.

#BritishAirways #Fly #Plane