Should we have to chase the airline when they lose our luggage, consequently disrupt our travel plans and cause significant personal inconvenience as well as irrevocably and adversely affect and change the carefully prepared balance of the long awaited trip? Where and when does an anticipation of corporate responsivity begin to match or even exceed a reasonable customer expectation? TimeOutBritishAirways Will I See You Again recommends that the company takes responsibility for their failings and their lack of empathy, responsiveness and appreciation. This Chronolog concludes with a recommendation that British Airways should institute a system whereby they take complete and total responsibility for their own inadequacies and not expect or dictate that their customers should chase after them, when they make errors of the kind described below.
